Support
Need a hand? Start with the FAQ below. If you still need help, contact us directly and we'll get back to you.
Frequently asked questions
How do I sign in? I don’t see a password field.
EmberChat is passwordless. When you first open the app, it generates a cryptographic keypair on your device. To sign in, your device signs a one-time challenge and we verify it — no password, no email. The keypair is used only as your identity. EmberChat does not transfer, trade, store, or exchange any funds or digital currency.
What happens if I lose my device?
Your private key lives only on your device and never on our servers, so we cannot recover it for you. If your setup includes a recovery phrase, keep it somewhere safe. Without access to the key, the associated account cannot be recovered.
What data does EmberChat collect about me?
Only your public key (your identity), a display name and optional avatar and bio you choose, the messages and media you send, and — if you opt in — a push notification token. No email address, no phone number, no ad tracking. See the Privacy Policy for detail.
How do voice and video calls work?
Calls run on LiveKit. When you join a room call, our server issues a token scoped to that room and your audio/video connects to other participants in realtime.
Which platforms are supported?
EmberChat runs on the web and on iPhone and iPad, with desktop apps in progress. The web app is available at app.emberchat.live.
How do I delete my account?
You can delete your account from within the app, or request deletion via the Account & Data Deletion page. Deletion removes your account record and associated personal data.
Report content or abuse
We take abuse seriously. If you encounter content that violates our Terms of Service — harassment, illegal material, spam, or anything that puts users at risk — please report it so we can act.
- In the app, use the report option on any message or user profile.
- Or email abuse@emberchat.live with a description and, if possible, the room and approximate time.
Content that violates our Terms is removed and the accounts responsible are suspended or banned.
For urgent safety issues involving an immediate threat, contact your local emergency services first.
Response times
We respond to support requests within 2 business days. Abuse reports are reviewed within 24 hours.