Support
Need a hand? Start with the FAQ below. If you still need help, contact us directly and we'll get back to you.
Frequently asked questions
How do I sign in? I don’t see a password field.
EmberChat is passwordless. When you first open the app, it creates a Solana wallet (a cryptographic keypair) on your device. To sign in, your device signs a one-time challenge and we verify it — no password, no email.
What happens if I lose my device or wallet?
Your wallet private key lives only on your device and never on our servers, so we cannot recover it for you. If your wallet uses a recovery phrase, keep it somewhere safe. Without access to the wallet, the associated account cannot be recovered.
What data does EmberChat collect about me?
Only your wallet public key (your identity), a display name and optional avatar/bio you choose, the messages and media you send, and — if you opt in — a push notification token. No email, no phone number, no ad tracking. See the Privacy Policy for detail.
How do voice and video calls work?
Calls run on LiveKit. When you join a room call, our server issues a token scoped to that room and your audio/video connects to other participants in realtime.
Which platforms are supported?
EmberChat runs on the web today, with iOS, Android, and desktop apps in progress. The web app is available at app.emberchat.live.
How do I delete my account?
You can delete your account from within the app, or request deletion via the Account & Data Deletion page. Deletion removes your account record and associated personal data.
Report content or abuse
We take abuse seriously. If you encounter content that violates our Terms of Service — harassment, illegal material, spam, or anything that puts users at risk — please report it so we can act.
- In the app, use the report option available on messages and rooms where provided.
- Or email abuse@emberchat.livewith a description and, if possible, the room and approximate time.
For urgent safety issues involving an immediate threat, contact your local emergency services first.
Response times
We aim to respond to support and abuse reports promptly (TODO: state target, e.g. within 2 business days).